Featurebase - Trust Center
Compliance and Security Portal for Featurebase.
Featurebase is a modern customer support & product feedback platform
We hold ourselves to a commitment to quality. To us, security is an essential part of that quality - not a layer that we add later, but something we build in from the start. The content available here details how we address security within our product, our supporting technology, and our operational practices.
Framework overview
An overview of Featurebase's compliance status across common frameworks like SOC 2, ISO 27001, ISO 9001, and GDPR.
SOC 2 Type 2
Compliant
19Policies
An up to date list of policies published internally by Featurebase.
Capacity & Performance Management
Secure Development Policy
Third-Party Risk Management Policy
Information Security Program
Business Continuity Policy
Security Awareness & Training Policy
Logging Policy
Information Classification & Handling Policy
Risk Management Policy
Encryption & Cryptographic Control Policy
Vulnerability Management Policy
Asset Management Policy
Acceptable Use Policy
Privacy Policy
Information Protection Policy
14Controls
An up to date list of controls published internally by Featurebase.
App Availability
Code Changes
2FA
Secure Code
Device List
Employee Access
Contact Information
Employee Descriptions
Planning
Sanitized Inputs
Secure Devices
TLS / HTTPS
Monitoring & Alerting
Secure Secrets
32Subprocessors & Vendors
Third-party vendors and subprocessors used by Featurebase.
AW
Amazon Web Services (AWS)
A
Anthropic
A
Attio
B
Betterstack
C
Churnkey
C
Cloudflare
C
Customer.io
D
Deepl
D
DigitalOcean
D
Discord
Figma
SOC 2,ISO 27001
F
Firebase
GitHub
SOC 2,PCI DSS
GG
Google gemini
GW
Google Workspace
GC
Groq Cloud
HO
Hetzner Online GmbH
I
Inngest
L
Langchain
Linear
SOC 2,GDPR,HIPAA
M
Mixpanel
Notion
SOC 2,ISO 27001,HIPAA
O
OpenAI
P
PostHog
R
Railway
R
Retool
S
Sentry
Slack
SOC 2,HIPAA,GDPR
Stripe
PCI DSS,SOC 2
T
Tinybird
T
Turbopuffer
TS
Twilio SendGrid
3Resources
Additional resources and links shared by Featurebase.